Terms & Conditions

Terms and Conditions

Please read the following terms and conditions carefully before ordering products at MoonSoap.com. By placing an order at our online shop, you agree to comply with all of the terms and conditions in this agreement. If you do not agree to accept and abide by these Terms and Conditions you should not access or use this Website.

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.